Thank you for choosing Good Health LLC for your online shopping needs. This Delivery Information document outlines the terms and conditions related to the delivery of products purchased on our e-commerce website. By placing an order with us, you agree to the following terms:
1. Delivery Methods and Timeframes
We offer various delivery methods, including standard and expedited shipping. The delivery timeframe depends on your location and the shipping method selected during the checkout process. Estimated delivery times will be provided at the time of purchase, and we strive to deliver your order within the specified timeframe. Please note that delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.
2. Shipping Costs
Shipping costs are calculated based on the selected shipping method, the destination, and the weight and dimensions of the items in your order. The shipping costs will be displayed during the checkout process before you confirm your purchase. Any applicable taxes or duties related to the shipping of your order are your responsibility.
3. Order Processing Time
Orders are typically processed within 1-2 business days from the date of purchase. This processing time allows us to prepare and package your order with the utmost care to ensure it reaches you in excellent condition.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your shipment. If you have created an account on our website, you can also log in to your account to view the status of your order.
5. Delivery Address Accuracy
It is your responsibility to provide accurate and complete delivery information, including the delivery address. We are not responsible for any delays or additional costs incurred due to incorrect or incomplete delivery information provided by the customer.
6. Delivery Attempts
If the delivery carrier is unable to deliver your order on the first attempt, they will typically make additional attempts. It is your responsibility to ensure someone is available to receive the package on the scheduled delivery dates. After a certain number of unsuccessful delivery attempts, the carrier may return the package to us, and additional shipping charges may apply for re-delivery.
7. International Shipping
For international orders, please be aware that customs clearance procedures may cause delays beyond our original delivery estimates. Any additional charges, such as customs duties or taxes, are the responsibility of you, the recipient.
8. Damaged or Missing Items
If your order arrives with damaged or missing items, please contact our customer service team within 5 business days of receiving your order. We will work to resolve the issue promptly.
If you have any questions or concerns regarding the delivery of your order, please contact us at firstname.lastname@example.org.
Thank you for choosing Good Health LLC.